課程名稱 |
知識管理與服務創新 Knowledge Management and Service Innovation |
開課學期 |
100-2 |
授課對象 |
管理學院 商學研究所 |
授課教師 |
陳鴻基 |
課號 |
MBA7045 |
課程識別碼 |
741EU9440 |
班次 |
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學分 |
3 |
全/半年 |
半年 |
必/選修 |
選修 |
上課時間 |
星期三2,3,4(9:10~12:10) |
上課地點 |
管二204 |
備註 |
本課程以英語授課。 限碩士班以上 總人數上限:30人 |
Ceiba 課程網頁 |
http://ceiba.ntu.edu.tw/1002km |
課程簡介影片 |
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核心能力關聯 |
核心能力與課程規劃關聯圖 |
課程大綱
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課程概述 |
Knowledge is critical to the daily operations and competitive advantage of a firm. Previously, knowledge that is internal to the firm and vital to its survival was managed without a systematic approach. With the advancement of information technology, and with the maturity in database management and information management, knowledge management began to attract more attention and generate more discussions. Knowledge management is the process in assisting organizations to identify, select, organize, distribute, and transfer important information and technical know how about problems solving, dynamic learning, strategic planning, and decision making. Knowledge management systems are systems targeting professional and managerial activities by focusing on creating, gathering, organizing, and disseminating an organization’s "knowledge" as opposed to "information" or "data."(Alavi and Leidner, 1999). This course provides a comprehensive of knowledge management, introducing topics like the origins and importance of knowledge management, the future and challenges of the knowledge market, knowledge management and organizational learning, knowledge management tools and techniques, case studies on how organizations utilize knowledge management and its critical success factors, and finally, the strategic use of knowledge management and its future trends. Specific topics include:
- The nature and management of knowledge
- The future and challenges of the knowledge market
- The origins of knowledge
- Knowledge integration
- Knowledge transfer
- Knowledge management and organizational learning
- Strategies in knowledge management
- Knowledge management case studies
- Knowledge management tools and techniques (e.g., data mining, text mining)
- Service innovation
- e-service
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課程目標 |
Knowledge is critical to the daily operations and competitive advantage of a firm. Previously, knowledge that is internal to the firm and vital to its survival was managed without a systematic approach. With the advancement of information technology, and with the maturity in database management and information management, knowledge management began to attract more attention and generate more discussions. Knowledge management is the process in assisting organizations to identify, select, organize, distribute, and transfer important information and technical know how about problems solving, dynamic learning, strategic planning, and decision making. Knowledge management systems are systems targeting professional and managerial activities by focusing on creating, gathering, organizing, and disseminating an organization’s "knowledge" as opposed to "information" or "data."(Alavi and Leidner, 1999). This course provides a comprehensive of knowledge management, introducing topics like the origins and importance of knowledge management, the future and challenges of the knowledge market, knowledge management and organizational learning, knowledge management tools and techniques, case studies on how organizations utilize knowledge management and its critical success factors, and finally, the strategic use of knowledge management and its future trends. Specific topics include:
- The nature and management of knowledge
- The future and challenges of the knowledge market
- The origins of knowledge
- Knowledge integration
- Knowledge transfer
- Knowledge management and organizational learning
- Strategies in knowledge management
- Knowledge management case studies
- Knowledge management tools and techniques (e.g., data mining, text mining)
- Service innovation
- e-service
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課程要求 |
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預期每週課後學習時數 |
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Office Hours |
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指定閱讀 |
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參考書目 |
1.Elias M. Awad and Hassan M. Ghaziri,2nd edition Knowledge Management |
評量方式 (僅供參考) |
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週次 |
日期 |
單元主題 |
第1週 |
2/22 |
Intro. to KM: IDEO case
5/30 Service science #14, #15, #16
SSME
6/6 Service innovation and Management #17, #18
6/13 Final Project Presentation
6/20 Final Project Presentation
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第2週 |
2/29 |
Old Wisdom: Classic in KM |
第3週 |
3/07 |
Working Smarter, Not Harder
Understanding Knowledge |
第4週 |
3/14 |
Knowledge Creation and Knowledge Architecture
Knowledge Management Project in Practice |
第5週 |
3/21 |
Knowledge Management Framework: A Life Cycle View
Knowledge Management Project in Practice |
第6週 |
3/28 |
Capture Tacit Knowledge
Knowledge Management Project in Practice |
第7週 |
4/04 |
no class
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第8週 |
4/11 |
Knowledge Codification
Knowledge Management Project in Practice |
第9週 |
4/18 |
Knowledge Transfer and Sharing |
第10週 |
4/25 |
Social Knowledge Networks and Social Intelligence |
第11週 |
5/02 |
Data Mining |
第12週 |
5/09 |
Knowledge Management Tool and Portal |
第13週 |
5/16 |
Knowledge Management and Organization Learning
Ethical, Legal, and Managerial Issues
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第14週 |
5/23 |
Harvard case
Service science
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第15週 |
5/30 |
Service science
SSME
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第16週 |
6/06 |
Service innovation and Management |
第17週 |
6/13 |
Final Project Presentation
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